Accessibility Statement

Effective Date: September 24, 2025
Last Updated: September 24, 2025

Our Commitment to Accessibility

Caelmarra Concierge is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to information and functionality.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Current Accessibility Features

Our website includes the following accessibility features:

• Alternative text for images and graphics

• Keyboard navigation compatibility

• Clear heading structure and page organization

• Sufficient color contrast ratios

• Descriptive link text

• Resizable text up to 200% without loss of functionality

• Compatible with screen readers and assistive technologies

Accessible Travel Services

Beyond our website, we are committed to accessibility in our travel planning services:

• Specialized assistance for travelers with mobility, sensory, or cognitive disabilities

• Coordination with accessible accommodations and transportation

• Detailed accessibility information for destinations and activities

• Personalized support throughout the travel planning process

• Alternative communication methods for clients with different needs

Ongoing Efforts

We are actively working to:

• Regularly audit our website for accessibility compliance

• Train our staff on accessibility best practices

• Update our systems and processes to improve accessibility

• Incorporate user feedback to enhance accessibility features

• Stay current with evolving accessibility standards and technologies

Third-Party Content

Some content on our website may be provided by third-party services. While we strive to ensure all content meets accessibility standards, we may have limited control over third-party accessibility features.

Feedback and Support

We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers or need assistance with any aspect of our website or services, please contact us:

Contact Information:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Alternative Formats: We can provide information in alternative formats such as large print, audio, or electronic formats upon request

Reporting Accessibility Issues

If you experience difficulty accessing any part of our website or services, please describe the specific feature you feel is not fully accessible or suggest an improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all customers and improve our overall accessibility policies.

Response Timeline

We aim to respond to accessibility feedback within 2 business days and will work with you to provide the information, item, or transaction you seek through an alternative communication method or format that is accessible for you.

Legal Compliance

This accessibility statement reflects our ongoing efforts to comply with:

• Americans with Disabilities Act (ADA)

• Section 508 of the Rehabilitation Act

• Web Content Accessibility Guidelines (WCAG) 2.1

Updates to This Statement

We will update this accessibility statement as we make improvements to our website and services. This statement was last reviewed and updated on September 24, 2025.

Caelmarra Concierge is dedicated to providing exceptional, accessible luxury travel experiences for all clients. We believe that travel should be available to everyone, regardless of ability.