Privacy Policy

Effective Date: September 24, 2025
Last Updated: September 24, 2025

Introduction

Caelmarra Concierge ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our luxury travel concierge services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name, email address, phone number, and mailing address
Travel preferences, dietary restrictions, and accessibility needs
Passport information and travel document details
Payment and billing information
Emergency contact information
Special requests and personal preferences for travel planning

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Pages visited and time spent on our site
Referring website information
Device and operating system information

How We Use Your Information

We use your personal information to:

Plan and book your customized travel experiences
Communicate with you about your travel arrangements
Process payments and manage billing
Provide customer support and respond to inquiries
Send you travel updates, confirmations, and important notices
Improve our services and website functionality
Comply with legal obligations and industry regulations

Information Sharing and Disclosure

We may share your information with:

Travel Partners: Hotels, airlines, tour operators, and other service providers necessary to fulfill your travel arrangements
Payment Processors: Third-party payment services to process transactions securely
Legal Requirements: When required by law, court order, or government request
Business Protection: To protect our rights, property, or safety, or that of our clients

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information, including:

Secure data transmission using SSL encryption
Restricted access to personal information on a need-to-know basis
Regular security assessments and updates
Secure storage of physical and electronic records

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal obligations
Resolve disputes and enforce agreements
Provide ongoing customer service

Your Rights

You have the right to:

Access and review your personal information
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications
Request information about how your data is used

Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality

You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Caelmarra Concierge
Email: caelmarraconcierge@gmail.com
Phone: 818-309-5222

This privacy policy was last updated on September 24, 2025. Please review this policy periodically for any changes.